The Role:

We are seeking a dynamic Customer Logistics Administrator to join our team on a 8 month fixed-term contract. You will manage Multi-channel order entry for domestic & export. Process new account openings, update customer order forms & ensure accurate pricing within the system. High level of customer service through written & verbal communication. Meet established deadlines & problem solve. Co-ordinating with multiple internal & external teams/customers in relation to inventory management, dispatch & delivery. Daily review of all orders in process. Provide cross functional support to other customer logistics team members.

What You Will Do:

Manage multi-channel order entry for domestic and export B2B orders, ensuring timely processing from start to finish. Handle new account openings, update customer order forms, and ensure accurate pricing.
Provide high-level support through effective written and verbal communication. Build strong relationships with customers and internal/external teams, addressing needs and resolving issues proactively. Serve as the first point of contact for new business inquiries across various channels.
Assist with new account setups and maintain accurate pricing and customer profiles. Efficiently process returns, credits, and debits while supporting National Account Managers.
Collaborate with internal teams, including logistics, warehouse, merchandising, and planning, for seamless order processing, inventory management, and delivery. Review daily orders and provide support to customer logistics team members.
Monitor daily reports on stock availability and order status. Stay informed on product updates and company goals, ensuring adherence to business practices and ESG objectives. Communicate regularly with couriers and carriers to facilitate smooth operations.

What You Will Need:

Minimum GCSE and A-level education.
At least 2 years of customer service experience and familiarity with B2B sales.
Ability to prioritize workload, deliver on deadlines, and build strong relationships. Accuracy and attention to detail are essential.
SAP knowledge is desired but not essential; proficiency in Microsoft applications is required.
Strong internal and external communication skills with excellent English language proficiency.

#LI-DT1

Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

How we work: Having been selected among the World's Most Ethical Companies for 18 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more:If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit https://www.kao.com/emea/en/

https://www.kao.com/emea/en/privacy/

Customer Logistics Administrator - FTC 8 months